Hap drops his head, relieves her of his attention. He has to relent or he'll lose her to a flashback or fear. It sounds like she's suffered considerably. If she were thinner skinned, this conversation would have been over several minutes ago. He should probably stop pushing his luck.

It occurs to him that, were it to run out, he doesn't know her name.

"I'm sorry. Here I am, a total stranger just — pouring salt in your wounds. I can't believe you haven't slapped me." He offers her his hand to shake. "Hunter Aloysius Percy." His ridiculous middle name might help lighten the mood. It often gets a well-deserved laugh or smile out of people. "'Hap.'"